Refund policy

Returns must be made within 30 days of invoice. Shipping fees are not refundable. All returns must be in new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full.

Ordered a part for the wrong year or model…or just ordered the wrong part? No problem. Give us a call to set up an exchange @ 518-234-3100

SHIP RETURNS BACK TO:

JT’s CYCLES

296 ELM STREET

COBLESKILL, NY 12043

or give us a call and we will e-mail a return label

Please include this section with your return

REASON FOR RETURN (PLEASE CHECK ONE):

• REFUND
• EXCHANGE

Damaged Shipments

If the package you receive is damaged in shipping, do not refuse delivery. Accept the order and be sure to keep all packaging. Contact us and we will make the necessary arrangements to replace your order.

Special Returns Information

Some items have special warranties and return conditions from the manufacturer. These policies are to ensure the best possible experience in the event you purchase an item and have issues with that item. If your item falls under one of the following categories we will require you to contact us to resolve your issue or process your return.

• Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing.
• Seats: Once mounted, these items cannot be returned. Must be in new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat to another customer, so please be careful before mounting your new seat, to check fitment.